You can import phone calls through the Import Tool as an interaction. This means that the phone call data that you import will show up in a profile's Activity Timeline. Once imported, you can segment down on this phone call data by going to Audience > Activity > Phone Call.
Step One: Format your file
To import phone calls in Crowdskout, first, make sure that your CSV is formatted correctly. Below are fields you can import for a phone call:
- Date Called -- this needs to be formatted in numeric date form such as ##/##/#### and time ##:##
- Phone Call Campaign -- this can be the name of the call campaign (custom text)
- Phone Number Called -- this needs to be the phone number that received the call
- Phone Call Result -- this can be one of the following options: Successful, Left Message, Busy, Refused Call, No Answer, Unsuccessful, Disconnected Number
- Phone Call Length -- this needs to be formatted in a numeric form in seconds (Example: a phone call was 1 minute, to import it the column needs to have "60" in the row/column)
- Phone Call Type --this can be one of the following options: Personal Call or Phone Bank
Example CSV file:
Step Two: Map your CSV into the Import Tool
Once you have finished formatting your file, save it as a CSV and upload it in the import tool.
Type in Phone Calls
Click on the Phone Calls folder to get these field mappings:
Add a global column to any phone call field that applies to the entire import, for example, if your entire file has "Date Called" as January 8, 2018 you can apply that date to the entire file. Click "Make Global Value" as seen here and pick the date in the next column.
If you already have the correct headings and data, you can map them individually like so:
Once you’ve finished mapping out your CSV, click on "Inspect" to inspect your file for any errors.
Once your file has finished importing it will show up in the Activity tab of a profile.
Pro tip: Once you're in the mapping overview, make sure the phone call is grouped in the same collection (Phone Call 1) to ensure you're mapping back to the correct fields!