There are a few different criteria Crowdskout's matching algorithm looks for when trying to append two or more profiles together. Below are the criteria Crowdskout looks for:

First Name + Last Name + One unique identifier (email or address or phone)

If two profiles only have emails and the emails are the same, those two profiles will merge.

Voter ID's: if the voter id's + state registered are the same, the profiles will merge.

Additionally we match on External ID's, i.e. Salesforce ID, CMDI ID, etc.

For more information, take a look at "How Do Profiles Merge?"  

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If you are still seeing duplicate profiles even when all profiles have identical contact information, let your Customer Success Manager know and they can help you!

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